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How GTB Customers Face Service Issues During Banking System Update

Published by admin on October 16th, 2024.

How GTB Customers Face Service Issues During Banking System Update

Ongoing Disruptions Amid GTB’s Transition to New Banking System

Customers of Guaranty Trust Bank (GTB) are facing ongoing challenges accessing banking services, despite the bank’s announcement that it has completed its transition to a new core banking application.

For several days, users have reported difficulties with GTB’s digital platforms following the switch to the updated system. This disruption has affected both individual and corporate clients, leading some businesses to advise their customers to use alternative banks for transactions.

On Tuesday, the digital platform i-invest communicated to its users that they should consider other banks for their transactions, stating, “Due to ongoing system upgrades, GTB, Zenith, and Access Bank are currently experiencing downtime. This is affecting deposits and withdrawals through our platform. To avoid delays, we recommend utilizing other banks for your transactions.”

On Monday evening, GTB announced via its social media channels that it had finalized the transition and extended branch hours until 6 PM to accommodate customer needs. The message read, “We are excited to share that we have successfully transitioned to a new and advanced suite of Finacle Core Banking Application Systems. All our branches are now open until 6 PM today to assist you.”

Earlier in the week, GTB had informed customers of early branch closures and the unavailability of its digital services as part of the transition process.

The bank had previously noted that its digital channels would be temporarily offline for 11 hours, from 10 PM on Sunday, October 13, to 9 AM on Monday, October 14, as part of this scheduled upgrade.

Many banks in Nigeria are currently experiencing similar downtimes due to both planned upgrades and unforeseen issues with the Nigeria Inter-Bank Settlement System. Customers can expect continued disruptions as various financial institutions update their core banking systems in the coming weeks.